Unearthing hidden gold, how a simple SWOT can boost your bottom line

When I work with businesses, I often see SWOTs filled in with broad, generic statements. Things like “strong customer service” or “limited brand awareness”. These might be true, but they’re surface-level observations. The real gold comes when we ask, “Why?” or “So what?”

For example, if one of your strengths is a loyal customer base, the next question is: how can we leverage that more effectively? Could these customers become brand ambassadors? Could we build a referral programme that reduces new customer acquisition costs?

Equally, if a weakness is that marketing activity is inconsistent, we need to ask: what’s causing that? Is it a resource issue, a lack of strategy, or a disconnect between sales and marketing? Identifying the root causes means we can start solving problems that are quietly draining revenue.

Opportunities and threats are particularly valuable when you regularly revisit them. Market trends, competitor moves, and shifting customer expectations are all dynamic forces. A well-maintained SWOT can help you spot a chance to pivot before others do, or identify a risk before it becomes a crisis.

Finding that hidden gold, isn't about overhauling your business plan. Its about pausing, asking the right questions, and looking at familiar information through a sharper lens.

So if it’s been a while since you last did a SWOT analysis, or if you’ve never gone beyond the basics, now’s the time. Block out an hour, gather a couple of key team members, and start asking those deeper questions. You might be sitting on a goldmine without even realising it.

To find out if I can help you find those hidden nuggets, book a meeting with me.